Shipping policy
Shipping Policy
Thank you for shopping with Kovena. Below you will find information about how we process and deliver your orders.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Please note that during periods of high demand or promotional events, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
United States: 6–12 business days
International Orders: 7–15 business days
Please note that these delivery times are estimates and not guarantees.
Shipping times may vary depending on:
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your location
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carrier delays
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customs processing
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weather or external factors outside our control
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
From time to time, we may offer free shipping promotions, which will be clearly indicated on the website.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can follow your package during delivery.
Please allow 24–48 hours for tracking information to update.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us and we will assist you in resolving the issue with the shipping carrier.
While we work with reliable shipping partners, we are not responsible for delays caused by carriers, customs, or events outside our control.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer.
Contact
If you have any questions regarding shipping, please contact us at:
Delivery times are estimates and may vary due to high demand or logistics conditions.