Terms of service

Terms of Service

OVERVIEW

Welcome to Kovena. The terms “we”, “us”, and “our” refer to Kovena. Kovena operates this website and store, including all related information, content, features, tools, products, and services (the “Services”).

Our store is powered by Shopify, which allows us to provide our products and services to you.

The following Terms of Service (“Terms”) govern your access to and use of our Services. By visiting our website or purchasing from us, you agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced herein.

If you do not agree to these Terms, you should not access or use our Services.

SECTION 1 – ELIGIBILITY

By using our Services, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use the Services under your supervision.

You agree to provide accurate, current, and complete information when making purchases or creating an account.

You are responsible for maintaining the confidentiality of your account and all activities that occur under your account.

SECTION 2 – PRODUCTS

We make every effort to display our products as accurately as possible. However, colors and appearance may vary depending on your device and screen settings.

All product descriptions and pricing are subject to change at any time without notice.

We reserve the right to:

  • modify or discontinue any product at any time

  • limit quantities of products available for purchase

  • refuse service or orders at our discretion

SECTION 3 – ORDERS

By placing an order, you are making an offer to purchase a product.

We reserve the right to accept or decline any order at our sole discretion. An order is not considered accepted until payment has been processed and an order confirmation has been issued.

If we need to cancel or modify an order, we will attempt to contact you using the information provided at checkout.

Orders may be subject to our Return & Refund Policy.

Products purchased from our store are intended for personal use only and not for resale.

SECTION 4 – PRICING & PAYMENT

Prices, discounts, and promotions may change at any time without notice.

The price charged will be the price displayed at the time the order is placed.

Prices shown do not include:

  • taxes

  • shipping costs

  • customs duties or import fees (if applicable)

By making a purchase, you agree that:

  • the payment information you provide is accurate

  • you are authorized to use the payment method

  • you will pay all charges incurred

SECTION 5 – SHIPPING & DELIVERY

Delivery times provided on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • shipping carriers

  • customs processing

  • weather or external factors outside our control

Once the order has been handed over to the shipping carrier, the risk of loss transfers to the customer.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, product descriptions, videos, and design elements, is the property of Kovena or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content from the website without prior written permission.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to tools provided by third parties.

These tools are provided “as is” and “as available” without warranties or guarantees.

Your use of any third-party tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy, or practices of these external websites. Accessing such websites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which enables us to provide our Services.

However, all purchases are made directly with Kovena.

Shopify is not responsible for any aspect of the transactions between you and Kovena, including any injury, loss, or damages related to products purchased from our store.

By using our Services, you release Shopify from any liability related to purchases made through our store.

SECTION 10 – PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy.

Because our store is hosted on Shopify, your information may also be processed by Shopify in order to provide services.

SECTION 11 – USER FEEDBACK

If you submit reviews, comments, suggestions, or other feedback, you grant us the right to use, reproduce, publish, and distribute such feedback for marketing or operational purposes without compensation.

You agree that your feedback will not violate any law or third-party rights.

SECTION 12 – ERRORS & OMISSIONS

Occasionally there may be information on our website that contains typographical errors or inaccuracies.

We reserve the right to correct any errors and update information or cancel orders if any information is inaccurate.

SECTION 13 – PROHIBITED USES

You may not use our website or Services:

  • for unlawful purposes

  • to violate laws or regulations

  • to infringe on intellectual property rights

  • to distribute malicious software

  • to collect personal data from others without consent

We reserve the right to terminate access to our Services if these Terms are violated.

SECTION 14 – DISCLAIMER OF WARRANTIES

All products and services provided through our website are offered “as is” and “as available” without warranties of any kind.

We do not guarantee that the use of our Services will be uninterrupted, secure, or error-free.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Kovena shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products purchased through our store.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless Kovena and its affiliates from any claims, damages, or legal expenses arising from your violation of these Terms or misuse of our Services.

SECTION 17 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 18 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United States and the Commonwealth of Massachusetts, without regard to conflict of law principles.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page.

Continued use of the website constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

If you have questions about these Terms of Service, you may contact us at:

Kovena
Email: kovena@use.startmail.com

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